Terms & Conditions


1. General

1.1. This website (the “Site”) is brought to you by NK Sports Tickets Travel Agency Co. LLC which owns and operates this Site. NK Sports Tickets Travel Agency Co. LLC will be referred to as the “Company” in the appropriate context.
1.2. The company contact details are as detailed in the respective ‘contact us’ section of the Site.
1.3. The headings in these terms of use (the “Terms”) are included for ease of reference, and shall not affect its interpretation.
1.4. The term “Principal/s” refers to the lead passenger attending an event / trip and/or tour.
1.5. The following terms and conditions of use constitute a legal agreement between you and Company regarding the access and use of this Site as well as offline bookings. By accessing, browsing and/or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, do not use this Site.
1.6. You hereby certify that you are of legal age to use this Site and legally competent and duly authorized to do so.
1.7. As a condition of your use of this Site, you undertake not to use this Site for any purpose that is unlawful or prohibited by these Terms. You may not use this Site in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any Company server, or interfere with any third parties’ use and enjoyment of this Site.
1.8. The agreements placed forth by NK Sports Tickets Travel Agency Co. LLC are the basis upon which you will receive services from Sports Tickets and the related Principals who are engaged for your travel and ancillary requirements. It is very important that you understand what you are agreeing to. If there are any clauses that you do not understand, please contact the employee of NK Sports Tickets Travel Agency Co. LLC with whom you are dealing to obtain further explanation or clarity.

2. Site Rights and information published on this site

2.1. The information available through this Site may include, but is not limited to, photographs, images, illustrations, (collectively referred to as the “Content”) is protected by copyright pursuant to the applicable international copyright laws. You acknowledge and understand that the Company and the information providers that make their materials available to you via this Site retain all rights and title to any and all intellectual property rights existing in such materials. You agree to abide by all additional copyright notices, information or restrictions appearing on protecting any part of the Content.
2.2. Content you access through this Site is, in every case, for your personal, non-commercial use only. You agree not to copy, sell, publish, reproduce, distribute, re transmit or otherwise provide access to the Content to anyone. However, you are permitted to make one copy of the applicable Content for your personal use only. Except as provided immediately above, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display or in any way exploit, any of the Content, in whole or in part.
2.3. Any information and Content made available through this Site – is published as a service only, such information and Content is subject to various updates, which will occur from time to time. The Company does not make any assurances and shall not be held responsible with regard to the accuracy such information and Content of the results or output that derives from use of thereof and you are requested to independently verify such results or output.
2.4. Company cannot be held responsible for a human error putting the content online. Whenever a clear error in pricing or information is noticed, Client must inform Company about this fact. Company can cancel an order whenever they have spotted a clear error in pricing without being obligated to refund Client for that order. Company will notify Client about the cancellation and will discuss the new and correct price.
2.5. This Site may contain and offer, inter alia, links and references to information and resources made available on the web which are not owned and/or controlled by the Company, including without limitation sporting events schedules and tables. For example, when publishing the dates of sporting events the Company is entirely dependent upon third parties out if its control and the information provided by such parties, which in turn, therefore you are required to verify all third party information published through this Site. The Company uses great commercial efforts to publish true and correct third party information but cannot be held responsible for any such third party data and you may not rely upon such third party data without independently verifying it.

3. Personal Information and Privacy

3.1. Company is committed to preserving the privacy of the users via this Site. To learn about how the Company protects your personal information, such as your name and address, refer to the Company’s Privacy Policy. Except as set forth in the Privacy Policy or in these Terms, your personal information will be deemed to be confidential. Any non-personal information or material sent to the Company and/or provided by you through this Site will generally be deemed to NOT be confidential. You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of the Company or others, or as stated in our Privacy Policy.

4. Cancellations

4.1. In addition to NK Sports Tickets Travel Agency Co. LLC standard terms and conditions, which apply to this agreement, please note that the relevant terms and conditions of any third party service provider are incorporated into this agreement along with their applicable cancellation and refund clauses.
4.2. Any ticket bookings cancelled after confirmation will be subject to 100% cancellation fees and NK Sports Tickets Travel Agency Co. LLC will not be liable to resell your tickets on your behalf after the booking has been made, 100% payment is required to secure your ticket.
4.3. Accommodation bookings cancelled after confirmation will be subject to cancellation fees of between 20% and a 100%, depending on the third party service provider’s terms and conditions, copies of which will be provided to you on request. Deposits are non-refundable.
4.4. Airline tickets will be subject to the airline’s terms and conditions.  Tickets eligible for refund are subject to delays of approximately 8 weeks. We will monitor the refunds but are unable to refund the monies to our clients before we receive reimbursement from the relevant airline, if and should we be within the cancellation dates.

5. Special Provisions and Liability

5.1. The Company shall not be held liable if you are denied admission to an event except insofar as the denial is due to willful misconduct of the Company.
5.2. NK Sports Tickets Travel Agency Co. LLC represents the Principals as agents only, and accordingly on receipt by NK Sports Tickets Travel Agency Co. LLC of any bookings in a brochure or tailored quote, NK Sports Tickets Travel Agency Co. LLC shall transmit any such booking to the Principal concerned and endeavor to secure timorously all reservations and arrangements if made online and offline.
5.3. All vouchers, receipts and tickets are issued subject to these standard terms and conditions as well as those specified by the Principals and, by accepting the vouchers and tickets and/or utilizing the services of any Principals participating in any of NK Sports Tickets Travel Agency Co. LLC packages and ticket offers, you are thus contractually bound to both these terms and conditions and those of the relevant Principal.
5.4. You shall visit an event at your own risk. NK Sports Tickets Travel Agency Co. LLC shall not be responsible or liable if the customer is unable to access the event and/or if the event is cancelled or postponed due to reason beyond the company’s control such as adverse weather conditions, strikes, civil disturbances, decision made by competent authorities and/or the organizers, for any direct or indirect loss, damage, expense, late transportation or any other conditions; nor shall NK Sports Tickets Travel Agency Co. LLC be responsible for the loss and / or damage to any property of the client.
5.5. You shall be solely responsible for obtaining the correct dates, starting times of events, and pick up details of the tickets.
5.6. You shall not be provided with replacement tickets in the event of lost, stolen or damaged tickets.
5.7. You shall be solely responsible for abiding by the rules, regulations, policies and a code of conduct established by the local authorities and/or event organizers. The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
5.8. NK Sports Tickets Travel Agency Co. LLC reserves the right to amend the ticket cost at any time due to any revaluation or devaluation in the Rand or DIR, or any other relevant currency prior to the date of travel; cancel, abandon or modify the ticket / tour or part thereof. In such event, all or part of the money paid, as the case may be, will be refunded, less any expenses, disbursements or other commitments incurred by the Company on behalf of the passenger/s and in such event no further liability whatsoever will attach to the Company.
5.9. It is advised for the Participant and/or each of the passengers to take out adequate medical, cancellation, curtailment and public liability insurance (“Insurance”) in respect of each Trip overseas.
5.10. Note that your passport must be valid for 6 months after return to your country with a minimum of 2 blank pages in it and all passengers under 18 years must travel with an Unabridged Birth Certificate.

6. Purchases through the Site; Placing an Order

6.1.1. To enable the Company to supply the ticket you have ordered, your order must be received and properly recorded in the Company’s computer, and must contain all the details required for forwarding the products and for charging you. Various reasons are likely to cause faults and disruptions in the computer recording of your offer. If you receive a notice with regard to incorrect content in the details of the order or notice regarding a fault that has occurred in the system at the time of recording the order, we recommend that you refer to the customer service team as detailed in the respective contact us section of the Site.
6.1.2. If at the time of placing the order you give erroneous details of identification, we will not be able to guarantee that the product will reach you. In the event that the ordered items are returned to us, as a result of incorrect details that you have given, you will be held liable for payment in respect of forwarding and handling charges. Please be careful to fill in accurate and updated details. The submission of false personal details is strictly prohibited according to law.
6.1.3. After you have confirmed your order by using the “purchase” option, your order will be transferred to the Company for execution. Commencing from the time of confirmation of the order, as aforesaid, the order cannot be altered and/or cancelled by you, except in accordance with the possibilities mentioned under the chapter headed “Cancellation of an Order” (Section 4.2 above). Your order will be confirmed by a return e-mail message which will reach your address within 3 business days from the date of confirmation of the order. An order which has not been confirmed as aforesaid will not bind the Company.
6.1.4. After an examination of the details of your debit / credit card has been completed and approval has been received from the debit / credit card company for executing the purchase, and provided the item requested by is available, your offer will be deemed to be executable, and the Company will take steps to supply the item that has been ordered.
6.1.5. When a reservation is made over the telephone / email no contract shall exist until you have signed and returned the booking contract and received a confirmation email from the Company.
6.1.6. Company guarantees seating in pairs (2 seats together). When orders exceed the number of two tickets we will do our best to place everyone as close as possible.
6.1.7. If you require odd numbers (3, 5, 7) Company will do its best to make sure nobody will sit alone, however this is not a guarantee unless otherwise specified by the Company.
6.1.8. Our seating plans are purely indicative. Categories mentioned by the original supplier can deviate from ours.

7. Moved Events

When an event is moved (change of date or location), and the tickets are valid for the new announced event, your order will automatically be valid for new the date. We will inform you within 24 hours after announcement. Unfortunately, there is no possibility for a refund.

8. Delivery of tickets

8.1. There are various ticket delivery types, such as;

  • E-tickets – will be emailed to you 1 -7 days prior to the event;
  • Paper tickets to be collected at the stadium / circuit – you will receive a collection voucher via email detailing the collection point address at the stadium / circuit 1 – 7 days prior to the event;
  • Paper tickets to be delivered to your hotel – unless otherwise specified or confirmed by the NK Sports Tickets Travel Agency Co. LLC, tickets will always be delivered 1 day prior to the match in the hotel of the client;
  • Pick-up Point – usually available for collection on match day unless stated otherwise.  Pick-up location and address details will be sent through before match day;
  • QR Code – QR codes store data that can be accessed when scanned.  NK Sports Tickets Travel Agency Co. LLC will send clients an email with downloadable links in order for attendees to gain access to an event using their unique QR code.
  • Other – NK Sports Tickets Travel Agency Co. LLC team will advise the client of any other ticket delivery method via email depending on the type of event.

8.2. You shall be responsible to provide the Company with the correct delivery address and other details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. You are obliged to inform the Company of the final delivery details or any change in them no later than one week prior to the event.
8.3. Name changes must be given in writing and are permitted no later than one week prior to the event.

9. Price Policy

9.1. All our prices are stated in either AED, Rand and/or EUR unless mentioned otherwise.
9.2. The price you will be charged is that indicated on the Site on the date of affecting the purchase or the price displayed on your final invoice for offline bookings. Without derogating from the foregoing, the Company reserves the right to alter prices of items and/or services as displayed on the Site and /or invoice provided and it may do so at any time even without prior notice.

9.3 The forms of payment accepted by NK Sports Tickets Travel Agency Co. LLC are:

  • EFT (Electronic Funds Transfer)
  • Debit / Credit cards are accepted and processed through using multiple SSL Secure Online Payment Gateways (Visa, Mastercard, American Express, Payfast, Stripe, MasterPass, Instant EFT, JCB and/or Discover).

9.4. Airfare and airport taxes are subject to change due to currency fluctuation.  Airport tax will be re-calculated upon final payment and when full names and tickets are issued.  There will be a name change fee and date change fee according to our fees provided to you at the time of such changes.

These Terms constitute the entire agreement between you and the Company with reference to this Site and offline bookings. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including without limitation to this paragraph. In the event any provision of these Terms shall be deemed unenforceable, void or invalid, such provision shall be modified so as to make it valid and enforceable, and as so modified the entire Terms shall remain in full force and effect. No failure or delay in exercising any right, power or privilege here-under shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege here-under.

The Company reserves the right to change, suspend or discontinue any aspect of the services and content provided through this Site at any time, without notice or liability. You should periodically check these Terms and Privacy Policy posted on this Site to review the current terms and guidelines applicable to your use. Your continued use of this Site after such revisions constitutes your acceptance of these revisions.

Last Modified: 01 February 2023